Boundless Flight

MS Project Server 2007 Support in an SaaS Model

1. We are dedicated to you and your company, not just to a data center and middleware.
“ We are not content until you are satisfied that we are supporting your business objectives as well as your technology.”

Boundless Flight is dedicated to bringing you the greatest value on your investment, not just offering a “plain vanilla” product in the same configuration, same management parameters, and same interfaces as all the other companies that simply log in on the ISP’s internet site and sign a vanilla agreement.

We are not blindly taking anyone who signs up with us for support. We carefully study each customer’s business model to understand first “who they are” and then move forward with them when we believe we can bring true value to our relationship.

Your contract with us will be tuned to reflect your specific product configuration, support, and development needs as they relate to your business objectives. If it doesn’t fit your business requirements, we won’t ram it down your throat!

Let our team worry about managing the technology outside your firewall – your team gets to stay focused and optimized on what is behind your desktops. This maximizes the efficiencies of your internal support teams .

Every account has an assigned Engagement Executive whose responsibility it is to determine your satisfaction level and changing business requirements through all stages of our relationship.

2, We have business and business process expertise to back up our technical competencies.
We won’t ever push a PMP into your account who has 15 years in commercial construction experience if your business is pharmaceutical product development.”

With our team of MS certified programmers, MS certified Project professionals, and our multiple MS Gold-level and Platinumlevel partners, Boundless Flight offers you the highest technical competency levels combined with a solid understanding of your business activities.

Our project management experience covers more than 20 vertical markets. We will always provide you with a support team that understands your business objectives, your “language”, and your people. NO square pegs in a round hole!

We will work with your change, problem, and service level management processes to ensure internal process compliance.

We will proactively notify you of changes and outages and do our best to align these to minimize impact to your business.

3.We can respond to your support calls very quickly and leverage our partnership weight in pushing for infrastructure problem resolution.
“If we don’t get the answers we want from the ISP in the first round of conversations, we know someone who will get us those answers very quickly.”

Over 25 years of practical product and infrastructure support experience has taught us that one of the greatest determinants in “mean time to problem resolution” is how well the support team understands the users and the nature of their business. This will always drive the efficiency of Level One support.

As Microsoft Partners at the highest levels, we can turn to a support system inside Microsoft that is unavailable to most ISP’s.

We will work with your change, problem, and service level management processes to ensure internal process compliance.

We provide guaranteed response service levels tuned to the level of support you require.

4. Because of our partnership network, we have no single point of failure for either technology or
technicians.
“System failures result from a lack of proper risk mitigation investment, not from limitations in today’s technologies.”

We have multiple partners in our network who have years of experience in building, supporting, backing up, and recovering MS
infrastructure environments.

We have some of the largest and best managed data centers in the U.S., China, and Europe under contract and available to us.

We can provide whatever level of system sustainability and recoverability your business requirements dictate.

Pricing Infomation